FAQ — Frequently Asked Questions

Allow 5 to 10 working days between validation of your order and its receipt, including preparation. Our products partly come from partner workshops abroad; the deadlines are indicative and vary according to destination and period.

Yes, from €49 of purchase, in France and throughout Europe. Below that, it's charged at €5.90 in France; the exact amount is always displayed in the basket before payment.

In metropolitan and overseas France (Guadeloupe, Martinique, French Guiana, Reunion, Mayotte), throughout the European Union, Switzerland and about ten other destinations. For a country not in the basket, write to us.

Not in the European Union. In Switzerland and overseas territories, outside the EU's fiscal territory, customs duties, local taxes or octroi de mer may be claimed upon delivery, at the recipient's expense, in accordance with current regulations.

As soon as it's shipped, you'll receive an email with your tracking number. Then track your package on the Track My Order page; tracking is activated within 24 to 48 hours after dispatch.

If the announced deadline has passed, email us at info@mangahorizon.fr with your order number. We'll open an investigation with the carrier and offer you a reshipment or a refund.

In painted PVC, base included. Each product page indicates the height, material and packaging: you know exactly what you're getting before you order.

Always indicated in the title and in the product sheet: from desk size, around 10 to 15 cm, to large display pieces up to 46 cm. Check the dimension before ordering, as it makes the difference between a desk piece and a shelf piece.

Most arrive without original box, protected in reinforced packaging and cushioned for transport. When a piece is delivered in a box, its product sheet specifies it.

Each piece is chosen for its sculpture, paintwork and base stability. The photos on the product sheets are of the piece itself, often staged by our studio, and customer reviews with photos show the received render. In case of defect, replacement or refund.

From iPhone 6 to iPhone 17 Pro Max, including SE, mini, Plus and Air. Select your exact model in the options on the product sheet before adding to cart; if you're unsure, Find your case will guide you.

Away from direct sunlight, which causes fading, and high heat, which deforms the PVC. Dust with a soft brush or dry microfiber cloth, never with water. Everything is in our guide displaying and caring for your figures.

Credit card, PayPal, Apple Pay and Google Pay, on an encrypted payment page. No banking data passes through our servers.

Yes. You have 14 days from receipt to retract, without justification: write to info@mangahorizon.fr with your order number, then return the item in its original condition. The refund follows receipt of the return. Details in the refund policy.

Send a photo to info@mangahorizon.fr within 14 days, with your order number. Depending on your choice, the item will be replaced or refunded, with no return shipping costs at your expense.

Via the contact form or at info@mangahorizon.fr. We respond in French, usually within 24 working hours.